Customer support is such a high priority at Execu/Tech that we gave it a special name- Execu/Care. We think the name reflects the attitude we have toward each and every customer. We care about their success. Their success is our success.
The majority of incidents from Execu/Care customers are handled immediately. We use real people to take your messages and have technicians on staff 7 days a week, 24 hours a day.
Execu/Care customers are entitled to priority response time, 24/7.
Non Execu/Care customers are entitled to 24 hour response time during regular office hours, Monday-Friday 8:30 to 5:00 CST.
To ensure that our users are getting the most from their system, we offer the following methods of training:
Built-in help files
Online user guides
Printed Manuals
Live remote training (using GoToMeeting™, PCAnywhere™, UltraVNC, or Terminal services remote control software, our trainers can provide a truly interactive training experience for your staff.)
On site training with individual or group sessions
Hardware, system, and networking requirements are provided in advance by Execu/Tech for your IT professional so that your Execu/Tech solution will run fully optimized.
On-site installation and remote installation by competent, experienced Execu/Tech professionals assures you that everything is installed and running correctly.
On-site training by Execu/Tech professionals assures you of thorough, hands-on, face to face instruction in all areas from data setup to end user application.
Live, on-line remote training is a sensible option that can be paired with on-site training with setup will be done over an extended period of time or when new staff is hired and needs to be trained by an Execu/Tech professional.
24-hour support seven days a week at a fair and reasonable cost will give you the comfort of knowing that Execu/Tech staff will be available when you need them.